Job Description
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Customer Experience Continuous Improvement Manager
In this role, you will support the deployment of the continuous improvement strategy for the local sales and operations teams within the HUB Americas, including promoting a culture of continuous learning and improvement, IT and process solutions. You will mentor and coach teams to achieve operational excellence and drive improved results. You will also develop, deploy, train and lead projects to improve and sustain local business performance.
The work model for this role is: Onsite
Key Responsibilities
- Deploy and Align Strategy: Support the implementation of continuous improvement strategies and objectives across the commercial sales organization and ELSP Americas HUB, ensuring alignment with global HUB strategy and local ABB units.
- Facilitate and Remove Barriers: Escalate issues to stakeholders to eliminate roadblocks, resolve conflicting priorities, and collaborate with cross-functional teams to enable successful adoption of initiatives.
- Promote Culture and Capability: Drive awareness, behavioral change, and a continuous improvement mindset through training, toolkits, and hands-on problem-solving (Gemba), while fostering systematic, fact-based approaches for identifying improvement opportunities.
- Measure and Benchmark Performance: Track programs, projects, KPIs, and customer experience improvements to demonstrate value, allocate resources effectively, and incorporate best practices through external benchmarking.
Qualifications
- Bachelor's degree in Business, IT, or Engineering.
- 6 years of combined customer service and quality assurance experience.
- Data Analysis & Reporting experience.
- In-depth knowledge of operating systems and tools (SAP, SFDC, Empower, Power BI, etc.).
- Effectively able to manage the needs of our customers and balance the needs of the business.
- Experience in managing multiple projects in different stages of development.
- Ability to travel up to 25% domestically and internationally.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you
We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative ator by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Onsite
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D - 100% employee paid up to maximums.
- Short Term Disability - up to 26 weeks - Company paid.
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
- Parental Leave - up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
- ABBCareers
- RunwithABB
- Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Job Tags
Temporary work, Local area, Monday to Friday,