It's more than a career, it's a calling.
MO-SSM Health Integrated Health Technologies
Worker Type:
Regular
Job Highlights:
Sign-on Bonus Eligible
(Sign-on bonuses are for external qualified candidates. Internal candidates - check with your recruiter to see what options are available for you)
This is a part-time day-shift position working 3 days per week, Monday, Thursday and Friday from 8am-4:30pm (Fridays are from 8a-4p). No weekends.
The call center is located at 7980 Clayton Road in Richmond Heights. Very high call volume (70-100 calls per day). Ideal candidate must be able to work well under pressure, have excellent customer service skills and phone etiquette. No face-to-face patient interaction - all on the phone.
Job Summary:
Answers incoming calls and performs triage of inquiries.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
EDUCATION
EXPERIENCE
PHYSICAL REQUIREMENTS
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
Department:
8566000125 STLMG Contact Center - Specialty
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
24
Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits (
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (
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