Job Description

POSITION SUMMARY:

The IT Coordinator is responsible for planning, coordinating, and executing IT projects with a focus on vendor management and contract oversight. This role involves collaborating with internal teams and external vendors to ensure project timelines, budgets, and deliverables are met efficiently. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience managing ISP contracts and vendor relationships.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Key Responsibilities:

• Coordinate and oversee IT projects, ensuring adherence to scope, timeline, and budget

• Manage relationships with vendors, service providers, and ISPs to ensure optimal performance and contract compliance

• Assist in the negotiation, review, and administration of ISP and IT-related contracts

• Monitor project progress, identify potential risks, and implement mitigation strategies

• Facilitate communication between internal IT teams, external vendors, and key stakeholders

• Track and report project milestones, deliverables, and any contract changes

• Ensure proper documentation of contracts, agreements, and vendor communications

• Support IT procurement processes by coordinating quotes, service agreements, and renewals

• Assist in the implementation of IT policies, procedures, and best practices

• Provide support for budgeting and forecasting related to IT projects and vendor contracts

• Coordinate IT related activities and service levels to ensure quality and timely service delivery

• Ensure high levels of customer satisfaction by monitoring helpdesk interactions and response times

Additional Information:

• Demonstrate regular and reliable attendance

• Availability to work flexible hours, including evenings and weekends, as needed

• Perform other duties as assigned

• Regular overnight travel (up to 20%) by land and/or air

• Confidentiality - Access to and/or work with sensitive and/or confidential information

• HIPAA - Exhibit a basic understanding of healthcare regulation and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices

Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)

Experience:
3+ years of experience in IT project coordination, vendor management, or contract administration
Experience in a healthcare or enterprise IT environment preferred
Knowledge of ITIL best practices preferred

Key Qualifications:
Strong understanding of ISP contracts, IT procurement, and vendor relations
Excellent organizational, problem-solving, and time-management skills
Ability to communicate effectively with technical and non-technical stakeholders
Proficiency in project management tools (e.g., Microsoft Project, Jira, Trello) is a plus
Experience with budgeting, forecasting, and financial aspects of IT contracts
Familiarity with IT infrastructure, networking, and service-level agreements (SLAs)
Strong attention to detail and ability to multitask in a fast-paced environment

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