IT Operations Technician - NSTLC Job at Nucor Harris Rebar, Tuscaloosa, AL

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  • Nucor Harris Rebar
  • Tuscaloosa, AL

Job Description

Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.

Basic Job Functions:

Nucor Business Technology (NBT)is seeking qualified applicants for the position of  IT Operations Technician . This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise.

This position will be onsite, located at our Nucor Steel Tuscaloosa division in Tuscaloosa, AL.

Duties of this role include, but is not limited to:

  • Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
  • Learn to configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
  • Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
  • Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
  • Create and support user account and group membership setups
  • Procure, setup, configure, distribute and troubleshooting of all mobile devices
  • Work on projects and perform other duties as assigned
  • Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

  • 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
  • IT related associate degree, or Equivalent combination of experience and education will also be considered.
Preferred Qualifications:

  • Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
  • Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
  • Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
  • Experience with workstation imaging software and an MDM solution such as Intune
  • Experience in a heavy industrial setting
  • Customer support or helpdesk Training
  • Working knowledge of Windows based operating systems and experience troubleshooting computers, printers, and other devices
  • Understanding emerging trends in incidents and recommends solutions for reducing user problems
  • Ability to documents technical process and troubleshooting guidelines, including end-user frequently asked questions (FAQs) about computer systems or programs
  • Ability to assist with the solving routine issues with technical skill and exceptional customer service

Job Tags

Afternoon shift,

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