Job Description

Job Description

Job Description

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

This team lead position is responsible for ensuring customer billing accuracy, timely payment processing, engaging past due customers, and providing support to internal stakeholders, while helping oversee, train and mentor associate-level team members. The ideal candidate will be a natural collaborator and problem solver with a high intellectual curiosity and thrive in a fast-paced data-driven environment. This role reports directly to the VP of Accounting.

What you’ll do:

• Review contracts prior to billing and ensure team members can do the same.
• Ensure all billing is accurate and has required audit support.
• Process customer payments each day to provide consistent cash flow.
• Engage past-due customers and escalate if needed.
• Maintain CentralReach's targeted Days Sales Outstanding (DSO) metrics.
• Deprovision customer access as directed.
• Measure productivity by analyzing performance data, financial data, and activity reports.
• Conduct performance evaluations that are timely and constructive.
• Assist in all departmental tasks as needed to ensure the team’s success as a group, including customer service, collections, reporting, and other ad hoc requests.

Desired Skills and Experience:

• Bachelor's degree or equivalent work experience.
• Excellent management and supervisory skills.

• Experience in business and consumer collections.
• Ability to interpret financial and operational data as needed to establish goals.
• Proficient in accounts receivable and collection practices.
• Experience coordinating an expansive portfolio of data validation in a tight invoicing timeframe.
• Excellent research and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Advanced Microsoft Excel skills.
• NetSuite & Salesforce experience preferred.

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.

CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page.

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