Job Description

Overview

The Field Support Specialist (FSS) will be assigned to provide backfill coverage within their assigned region, filling in for staff on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to, including same-day assignments based on unscheduled callouts. This role is critical for customer satisfaction, continuity of business, and meeting service level agreements. The goal is to ensure customers are supported with continuous coverage in conformance with service level agreements.

The FSS representative provides exceptional office services experience, delivering operational functions in shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes tailored to specific sites within core business lines and service level agreements. Training will be facilitated at SPS sites within the region to establish FSS familiarity with other SPS sites.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities

Mail Services

• Provides exceptional world class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department using manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

Reprographics Services

• Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
• Provides binding services such as GBC, Velo, Coil, and Wire.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.

Office Services

• Maintains the Office Services Center area in a neat and orderly fashion.
• Services and replenishes the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set ups.
• Monitors level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.

Front of House

• Provides reception or concierge (front of office) coverage as needed.
• Welcomes guests, records guest information, and orients new clients.
• Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Oversees lobby concierge experience and demonstrates a spontaneous desire to assist others and provide excellent service.
• Exhibits courtesy and professionalism, even in stressful situations, and builds professional relationships with customers and other teams.
• Receives guests and coordinates with Building Security, managing access levels for clients.
• Answers and properly routes global calls; logs visitors into the registration system.
• Provides light administrative support to staff as directed.
• Strong verbal and written communication skills; intermediate to expert MS Office Suite experience.
• Ability to handle multiple tasks simultaneously; good organizational skills.
• Working knowledge of MFD (Multi-Functional Device) equipment.
• Knowledge of shipping/receiving procedures and the ability to comprehend instructions.
• Ability to work independently and complete projects; proactively seeks additional work during downtime.
• Builds professional relationships with customers and other teams; maintains professionalism and composure with all employees.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Maintain an overall professional appearance and attitude; adhere to all policies and procedures required.

Physical Demands

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests).

Travel

• Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another after arrival at the home location as required by business need.
• Travel distance will be predominately within the FSSs assigned region.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range: $19 - $22 USD

What We Offer

• Career Growth: An opportunity to learn new skills or apply a variety of them, potentially leading to other career opportunities.
• Learning & Development: We promote a culture of learning to help you develop in your role.
• We Recognize Talent: We offer recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter benefits, Insurance options, 401k with matching, Paid Time Off, and more. Note: benefit offerings may vary by role and regular positions under 30 hours/week may have different benefits.

About SPS

SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation across 22+ countries. In North America, services include Mailroom Management, Office Services, Lobby Concierge and Conference Room Management, and Document Processing Services. Our clients span banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and investing in employee development with competitive benefits and training programs.

We embrace the uniqueness of our employees and are committed to equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado applicants: We accept applications for an expected minimum of 5 days from the date posted. The posting may remain open longer as needed to ensure a robust applicant pool.

Applicants are prohibited from using real-time AI tools during interviews. SPS offers reasonable accommodations in the hiring process for individuals with disabilities. If you need assistance, you may request an accommodation.

Acknowledgement By submitting an application, you certify that the information is true and complete to the best of your knowledge. False information or omissions can be grounds for rejection or termination.

Public Demographic questions and voluntary self-identification sections follow as part of our application process and are optional.

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