Job Description

Job Title

General Manager (GM)

Supervisor

Area Coach (AC), Director of Operations (DO)

Status

Non-Exempt

Basic Purpose

The General Manager serves as a mentor and leads their team to success, ensuring optimal performance and smooth operations and an exceptional customer experience. They are responsible for striving to achieve maximum profitability for the restaurant, which includes selective recruitment, consistent training, and quality food and are crucial for creating a company culture aligned with DRG's values.

Major Responsibilities

• Team Development: Identify, train and mentor a team of high-potential individuals, empowering them to become leaders.
• Operational Excellence: Create worldclass operations that include exceptional customer service, pristine restaurants and strong financials.
• P&L Management: Maintain consistently strong financial results by taking actions that keep costs to a minimum and maximize profitability.
• Leadership: Make sound and effective decisions and serve as a liaison between upper management and the team while adhering to an opendoor policy.
• Training & Development: Conduct ongoing training workshops, provide constructive feedback in realtime and stress the importance of continuous learning and growth to the team.
• Culture & Values: Actively reinforce DRG's culture and values by incorporating individual and team recognition, promoting inclusivity and fostering a fun and respectful atmosphere.
• Compliance: Enforce adherence with company policies, procedures and local regulations.

Benefits

• DRG Cares Grant Program Grants to assist employees with life challenges and financial assistance.
• DRG Savings Marketplace Exclusive access to discounts for DRG employees.
• Employee Assistance Program Counseling services, legal support, travel assistance, etc.
• Live Mas Scholarship Program.
• Employee Referral Program.
• Education Benefits GED reimbursement, free second language education, etc.
• DailyPay Daily paycheck program.

Leadership Behaviors

• Hiring & Staffing Keen eye for hiring top-tier talent and fostering an environment of growth and leadership.
• Integrity and Trust Widely trusted, transparent, opendoor policy and confidentiality.
• Motivating Others Inspires the team to achieve great heights while maintaining high expectations.
• Analytical Thinking Develops solutions through logic and strategy.
• Results Driven Constantly exceeding goals and obsessing over restaurant success.

Key Relationships

• Internal Develop strong relationships with your team, Area Coach, Director of Operations, fellow General Managers and internal stakeholders.
• External Build rapport and trust with guests, creating memories while maintaining the restaurant's reputation for quality and service.

Knowledge & Skill Requirements

• Must be 18 years or older.
• High School Diploma (or equivalent).
• At least 2 years of restaurant experience with proven leadership ability.
• Must be able to read, speak and write in English.
• Must pass the SERV Safe Certification Course and Exam and maintain a current health card.
• Average 45hour work week with flexible availability (nights, weekends, holidays).
• Reliable transportation, clear criminal background check and acceptable Motor Vehicle Record (MVR).

About Us

Diversified Restaurant Group is a peoplefirst company! We pride ourselves on being a large company with a smallcompany feel. Every person that works here is part of the DRG Family! What started as a 30unit Taco Bell business in 2012 has since grown into a 300+ unit, multibrand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby's restaurants in Alaska, California, and Nevada. We have more than 9,000 team members and continue to grow every day.

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