Job Description
We are seeking a friendly, reliable, and detail-oriented Retail Customer Service Representative in Sharpsburg, PA to join our team. The ideal candidate will assist customers with shipping, packaging, and a variety of business services while delivering outstanding service in a fast-paced retail environment. This would be a contract to hire job opportunity. Pay: $15-20 Hours: 40 hours a week, Monday - Friday. 8:30AM - 6PM.
Responsibilities:
Greet and assist customers in person, by phone, and via email
Process shipments via FedEx, UPS, and freight carriers
Provide packaging services, including custom packaging for fragile and high-value items
Assist with notary, fingerprinting, and passport photo services
Handle mailbox rental setup and access (physical and virtual)
Process payments, print jobs, and other business services
Maintain store cleanliness and organize supplies and inventory
Learn and operate printing equipment as custom printing services expand
Ensure compliance with all shipping, notary, and identification verification protocols
Work collaboratively with a small team to meet customer needs efficiently
Requirements:
High school diploma or equivalent
Prior retail, shipping, or customer service experience preferred
Strong verbal and written communication skills
Ability to multitask and remain organized under pressure
Basic computer skills (MS Office, email, web-based platforms)
Dependable and punctual with a professional attitude
Willingness to learn new systems and services
Notary Public certification or willingness to obtain (preferred)
Ability to lift packages up to 25lbs
• Previous experience in call center or customer service roles.Overview:Qualifications:Education:Special information to candidates:
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